Shipping policy
Thank you for shopping with Squish Fix! 💖 Every order is packed with love and care, and we’re so excited to send your new squishy friend to you!
📦 Processing Time
Orders are typically packed and dispatched within 1–3 business days after payment has been received.
During busy periods, new product launches, or sales, processing times may be slightly longer. We appreciate your patience and will always do our best to get your order on its way as quickly as possible.
🇦🇺 Shipping Within Australia
We currently ship Australia-wide.
Shipping costs are calculated at checkout based on your location and the shipping method selected.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
🌍 International Shipping
We currently do not offer international shipping.
If this changes in the future, our Shipping Policy will be updated.
⏱ Delivery Times
Estimated delivery times are provided as a guide only and may vary depending on your location and Australia Post or the courier.
Squish Fix is not responsible for delays caused by shipping carriers, weather events, public holidays, customs, or circumstances outside of our control.
📍 Shipping Address
Please ensure your shipping address is correct before completing your purchase.
If an incorrect address is provided, we may not be able to make changes once your order has been packed or dispatched.
Any additional shipping costs resulting from an incorrect address may be the responsibility of the customer.
📬 Lost or Delayed Parcels
If your parcel appears delayed or has not arrived within a reasonable timeframe, please contact us.
We will happily assist you in contacting the shipping carrier and help investigate the delivery.
📦 Damaged Parcels
If your order arrives damaged, please contact us within 14 days of receiving your parcel.
To help us review your claim, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A short video showing the issue (if applicable)
We will assess each situation individually and work with you to find a fair solution in accordance with Australian Consumer Law.
💌 Contact Us
If you have any questions about shipping or your order, we’d love to help!
Email: SquishFixaus@gmail.com
Thank you for supporting our small business! Every order means the world to us, and we can’t wait for your Squish Fix to arrive at its new home. 🩷🌸